If possible, please try to telephone 01492 515787 before 10:00am if you require a home visit. If an emergency, please telephone 01492 515410.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or occasionally arrange for you to be seen in the hospital. The surgery is also currently working in partnership with the Wales Ambulance Service Trust, which means that, when appropriate, you will be seen by one of its paramedics linked to the surgery.
Home visits are only available for patients who are housebound because of illness or disability.
Special arrangements can be made at the surgery for very ill patients to be seen promptly.
It does not harm children with a temperature to be brought out (they would have to go outside if they were ill enough to go to hospital), and they will on the whole not be subjected to lengthy waits in the waiting room. Lack of transport or social inconvenience are not acceptable reasons for requesting a home visit. Following the above guidelines will ensure an effective service for everyone.