In an attempt to protect our community against the effects of Coronavirus (COVID-19), telephone triage is in operation for all enquiries. No appointments will be given without being triaged first. In order for the surgery to administer our appointment system effectively, please ensure that you telephone the surgery before 2.00 p.m. Please DO NOT QUEUE OUTSIDE THE SURGERY. We expect you to wear a face covering at the surgery and to keep it on at all times. Unless necessary and agreed beforehand during triage, you mustn't be accompanied, so as to minimise the risk to others and help us with our waiting area physical distancing.
At this difficult time, we are trying our best to maintain our service and care for you, whilst following national public health guidance. If you have symptoms to suggest Coronavirus, or you have been in contact with someone who has such symptoms, please visit our surgery's Coronavirus information page below (by clicking the link or scanning the QR code with a mobile phone camera), for advice on self-care, staying at home, and other matters.
Don't contact NHS 111 just to tell them you're staying at home.
If you have serious symptoms you cannot manage at home, use NHS 111 online (or call NHS111 if not online).
By visiting our surgery, you are putting others at risk, as well as risking the closure of our surgery for all our patients.
The practice runs an appointment system, with daily surgeries (9.00-11.30am & 3.00-5.30pm) for routine pre-booked appointments (please also see details below for emergency appointments). This allows patients to secure an appointment up to two weeks ahead (or four weeks ahead at the discretion of a doctor). Any request for a same day appointment is triaged by that day's Duty Doctor. Please telephone 01492 515787 or visit My Health Online (MHOL) to make an appointment. Please book one appointment per person. If you feel you need longer to discuss several problems with the doctor, ask the receptionist for a longer appointment. You may choose to see any doctor but try to avoid changing, especially during the course of one illness or problem. Please explain to a staff member when booking an appointment who your preferred GP is and we will make every attempt to accommodate your request. If your appointment is of an urgent nature, we cannot guarantee that you will be able to see your preferred GP. Please click here to read about why it is important for a receptionist to know what is wrong with you when you book an appointment.
We do try to keep to appointment times but naturally there are sometimes going to be unavoidable delays. Please be patient: it may be your turn for extra time on another occasion. Please remember to bring your medication (and medication boxes) with you when seeing a GP or nurse.
Important - if you arrive late for an appointment, or fail to register your arrival at reception or the self-check-in booth, the doctor/nurse/clinician may not be able to see you for your appointment and you may need to re-book.
Medical emergencies will be dealt with promptly at any time of the day or night. Please contact the practice on 01492 515410 and please ensure that the nature of the emergency is relayed clearly to the receptionist. The receptionist may sometimes ask you to explain briefly what the problem is - this is not because they are being nosy, it is so that they can find the most suitable appointment with the most suitable person! You do not have to tell the receptionist what the problem is if you would rather not. If you need to be seen the same day, the receptionist will take your details and the duty doctor will phone you back as soon as possible to discuss your symptoms. Please help us to do this by letting us know if you change your telephone number. Please remember to bring your medication (and medication boxes) with you when seeing a GP or nurse. We try our very best to try and provide a service consistent with national access standards.
A chaperone is always available if required.
We will also be writing to patients who fail to attend their appointments without phoning to cancel. Failure to attend an appointment and not notify the practice may result in patients being asked to leave the practice list.
Common Ailments Scheme - click here to find out when to use this pharmacy scheme, rather than making a GP appointment.
Coughs, colds, earache, sore throat - please click here (Welsh version) or here (English version) to find out why antibiotics are inappropriate in most cases.
Antibiotic Awareness Campaign - please click here to read about this in English and here in Welsh.
Role of Minor Unjury Unit at Llandudno Hospital - please click here to watch a video and learn more about this unit.
When is appropriate to call an ambulance? - click here to watch a video that should help you decide when to choose this option, and here about changes to ambulance service.
Deciding whether to see a GP or another healthcare service - please click here for further information and here to watch a video about this.
Emergency Dental Service - please click here to read about the local emergency dental service provision.
Fit Notes ('sick notes') - You don't need a Fit Note for any illness lasting seven days or less. Click here for a self-certificate to give to your employer.
Finding your way around Glan Clwyd Hospital - click here for an useful map.
Your GP Cares Campaign - click here for further information
Welsh GP Record - click here for more information detailing changes to how we use your GP record.