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The practice runs an ‘Advanced Access’ appointment system. This means that patients can secure an appointment on the day it is requested. Also available are appointments that can be booked up to two weeks ahead if needed.
Please book one appointment per person. If you feel you need longer to discuss several problems with the doctor, ask the receptionist for a longer appointment. You may choose to see any doctor but try to avoid changing, especially during the course of one illness or problem.
We do try to keep to appointment times but naturally there are sometimes going to be unavoidable delays. Please be patient: it may be your turn for extra time on another occasion.
Emergency Appointments
Medical emergencies will be dealt with promptly at any time of the day or night. Please contact the practice on 515410 and please ensure that the nature of the emergency is relayed clearly to the receptionist. The receptionist may sometimes ask you to explain briefly what the problem is - this is not because they are being nosy, it is so that they can find the most suitable appointment with the most suitable person! You do not have to tell the receptionist what the problem is if you would rather not.
Home Visits
If you need a home visit please ring before 10.00 am. Home visits are only available to those patients who are too ill, too disabled or immobile to attend the surgery. Home visiting is a very inefficient use of a doctor’s time; three or four patients can be seen at the practice in the time taken to do one home visit. Special arrangements can be made at the surgery for ill patients to be seen promptly. This can often result in treatment being started several hours earlier than by waiting for a home visit. It does not harm children with a temperature to be brought out (they would have to go outside if they were ill enough to go to hospital), and they will on the whole not be subjected to lengthy waits in the waiting room. Lack of transport or social inconvenience are not acceptable reasons for requesting a home visit. Following the above guidelines will ensure an effective service for everyone.
Telephone calls
There are two telephones lines:
Emergency calls 515410
Appointments, results etc 515787
Telephone Advice
Please telephone late morning if you wish only to speak to a doctor or nurse, so that the receptionist can ask him/her to deal with your enquiry after morning surgery (usually after 12 noon).
Emergency Care Overnight, Weekends and Bank Holidays
From 6.30 pm – 8.00 am on weekdays, throughout the weekend and on Bank Holidays, in the event of an emergency contact the doctor on-call at the out of hours service (Morfa Doc Ltd) on 08448118181. You will be invited to the centre for treatment; or in certain circumstances be visited at home. Morfa Doc Ltd is contracted by Conwy Local Health Board to provide this service.
Keeping healthy
Registered patients aged 16-74 who have not been seen for three years may request a consultation. Registered patients aged over 75 years who have not been seen in the last 12 months may request a consultation. If your medical condition renders you house-bound thus making you unable to attend this consultation, a home visit may be arranged. Please note that the lack of transport or social inconvenience are not acceptable reasons for requesting a home visit.
Dental Problems
Please remember that for all dental enquiries (emergency access, registration queries etc.,) you should contact NHS Direct Wales on 08456010128. General Practitioners are not trained in dentistry and our appointments should not be used inappropriately for dental problems that should be dealt with by the dental service.